Nationwide Insurance’s Use of BI to Enhance Customer Service

Why did Nation encompassing need an enterprise wide information W arhouse? Nationwide insurance company is one of the largest financial run company, with $23 billion in revenue and more than $1 60 billion in statutory assets. So in this large vocation nationwide insurance company experienced a divers(a) info issues, like entropy in-consistence, entropy reputation, dissimilar data processing, his will shows on product line decisions and strategy on market.To resolving the issues Nationwide insurance started modernizement Enterprise data warehouse technology from Attracted, it is a single data warehouse. It would provide best practices to make strategic and tactical business decisions. info Warehouse is less expensive, stored in single place from different various systems also it will be helpful during critical analysis show using clean and standardized data and provide solutions in wretched time instead of spending analysis, gathering he data, cleaning and stored in multi ple places. . How did structured data drive the business values? subject area wide has developed a customer knowledge store (CSS) it is a customer centric database. The integrated data improve the market and expose communication with customers, significantly improved on the customer satisfaction. Sing integrated financial data can improve the customer priorities and resolve the issues in given time like clarify the queries, suggestions, current market bunk and etc.In the current market customer satisfaction is very important at any given time using this integrated data business can achieve the goals. 3. What forms of analytics are employed at National wide? In National wide various types of business analytics are used, the data warehouse supports the descriptive analysis for all the business operations. In predictive analysis the customer Knowledge Store to identify the kinds of customer interactions that are important for customers at different points.In he Prescriptive analyt ics the financial murder management approached single data and technology architecture with a coarse set of systems standardizing the process Of financial data. 4. With integrated data available in an enterprise data warehouse, what other applications could National wide potentially develop? The case described customer relationships and financial reporting. Other areas of development price of products, regulatory compliance, hiring, risk management, and the location of facilities.